Terms & Conditions
Thank you for using www.metalmayhem.ie
These terms & conditions govern the use of our site including the purchase of goods and services. You will also find information on orders and returns. If you have any questions please use the “Contact Us” form on our website. Please read these terms and conditions carefully before using our site.
At Metal Mayhem we aim to please. If you have any questions or in the unlikely event you are unhappy with our products or services please contact us directly and we would be delighted to discuss any issues that may have arisen.
Delivery and Customs
As each item is individually made to your order please understand that in normal circumstances it could take up to 10 working days to be processed and shipped.
However we strive to dispatch items within 5 working days if at all possible
When shipping goods we use the An Post registered service. We shall deliver the goods to the address you specify for delivery. You are responsible for making arrangements to receive the goods and where goods are held at the post office or delivery depot due to no one being available to sign for them, you are responsible for collecting the goods promptly. It is important you supply an accurate address and a contact number.
Please note; if you are returning an item for whatever reason you must use registered post. If you do not use registered post you are accepting full responsibility if the item gets lost in transit and Metal Mayhem are not obliged to replace this item.
It may not be possible for us to deliver to some countries. In this case you will be contacted and you will receive a full refund.
** Please note that any duty and/or administration charges incurred by your parcel being delivered overseas will need to be settled by you as Metal Mayhem will not be held liable for these.
Our items are Imagined, Designed & Made in Ireland. We maintain a very high level of workmanship and each item is checked prior to shipping.
As each item is hand finished there may be slight differences between some pieces. This by no means affects the quality of the product. In the unlikely event that an item is damaged in transit please report this to Metal Mayhem immediately. Damaged goods must be reported within 2 working days of receipt of goods.
In the event of an item being reported within 2 days Metal Mayhem will cover the cost of the return postage and will repair /replace the item.
In the event of an item being damaged or breakage caused by yourself, you may contact Metal Mayhem and we will offer a repair service where possible at a charge.
All our jewellery is hand polished and finished. Our jewellery is manufactured from 316L Stainless Steel.
Return items must be returned only to the shop where purchased with proof of purchase.
Regrettably, items customised in any way, cannot be refunded or exchanged unless they are defective or faulty. Customised goods if defective or faulty will only be repaired. In the event a repair is not possible Metal Mayhem may, at its own discretion, offer an exchange or refund.
Purchases made via the Internet or via mail order cannot be returned to one of our stockists. Items should be packaged back in the parcel as received, including all relevant paperwork and sent back to;
F.A.O Ross Hathaway
Republic of Ireland.
** Please Note: All returns must be sent by registered post Metal Mayhem cannot accept responsibility for parcels lost in transit. For all returns except where the item is faulty, you will be required to arrange and pay for the return of items to us.
If you realise you have made a mistake please contact us immediately to cancel your order. Since we process orders promptly in some cases i.e. customised items, it may not be possible to cancel after work on item has commenced.
Metal Mayhem reserves the right to change, modify, substitute or remove items on the site without any notification. We will endeavour to make sure all our descriptions are correct, but please understand these may vary slightly from time to time. Metal Mayhem will aim to keep the site as up to date as possible but we cannot guarantee that the site will be completely free from technical errors. Some items may be discontinued but not updated.
Cooling Off Period
Customers are legally entitled to cancel an order within 7 working days of receipt of the product and may return it for a full refund.
**(See returns policy)
Copyright, Patents and Legal Rights.
All materials, including images, illustrations, designs, site layout, photographs, written and or other text or script that are part of this site are protected by copyright, trademark, design right and or other worldwide intellectual property rights are owned by Metal Mayhem. All rights reserved.
All jewellery designs are copyright and belong to Metal Mayhem.
Legal action will be taken against any persons found attempting to copy, replicate, or make interpretations of Metal Mayhems designs.
Metal Mayhem is a registered Trademark. It is not permitted for any persons to use the name, for any reasons, other than Metal Mayhem.
Any persons found replicating or making interpretations of any of the jewellery and/or designs belonging to Metal Mayhem including all stories and written text, for commercial gain or otherwise, shall be in direct violation of copyright law and shall be legally liable for loss of earnings to Metal Mayhem.
It is not permitted to use, reproduce, publish, transmit, distribute, modify, or create derivative works from, or sell, or participate in the sale of, or exploit in any way any of the jewellery/designs/written text, on this site.
Metal Mayhem – Registered in the Republic of Ireland, Company No. 472771
Republic of Ireland.
Phone details: 00 353 (0) 861715526
Our office hours are Monday to Friday 9am –5.30pm.
Your details data
Your privacy as an individual and customer is important to us. We don’t use the information you provide us with to learn any more about you other than what it required to fulfil your order and offer you services, special offers and reminder services.
Metal Mayhem will not share your details with any third parties.
Any personal data gathered by us in your use of this site will be recorded electronically and stored securely.
Metal Mayhem will use your email address as a convenient way to contact you about your order or of any reminder service you have. From time to time we may email you with updates on special offers and new products on the Metal Mayhem. website or to notify you of a new stockist in your area.
Thank you for using www.metalmayhem.ie